Privacy Policy

Aivara Solutions (“Aivara Solutions,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information in connection with our services, including website design and development, booking systems, automation services, SMS/email notifications, marketing and promotions, social media and content services, business consulting, client portals and dashboards, payment/booking notification systems, and property, travel, event, and hospitality-related digital services (collectively, the “Services”).

By using our website or Services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

• Name
• Email address
• Phone number
• Business name
• Billing and payment-related information
• Booking and reservation details
• Website usage data
• Communications with us
• Form submissions
• Client and customer data submitted through our systems

How We Use Information

We use the information we collect to:

• Provide our Services
• Manage client accounts
• Send booking, payment, and account notifications
• Communicate with clients and authorized users
• Improve our websites, systems, automations, and Services
• Process payments and reservations
• Provide support
• Comply with legal and business obligations

SMS Privacy and Consent Policy

Aivara Solutions may collect mobile phone numbers when users submit forms, request quotes, create bookings, communicate with our team, or use our client portals. By providing a mobile phone number, users may receive SMS messages related to bookings, reservations, service updates, payment notifications, account notifications, customer support, and other operational communications.

Aivara Solutions does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent information will only be used to provide the requested communication services and may be shared only with service providers when necessary to deliver SMS messages on behalf of Aivara Solutions.

Users may opt out of SMS messages at any time by replying STOP. Users may reply HELP for assistance. Message frequency may vary. Message and data rates may apply.

Data Sharing

We may share information with service providers needed to operate our business, such as hosting providers, payment processors, email and SMS providers, analytics tools, booking systems, and customer support tools. These providers are permitted to use the information only as necessary to provide services to us.

We do not sell personal information.

Data Retention

We retain information only as long as needed for business, legal, accounting, support, and operational purposes, after which it is deleted or anonymized in accordance with applicable law.

Your Rights

You may contact us to access, correct, update, or delete your information where applicable. We will respond to such requests in accordance with applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at kevin@aivarasolutions.com.